🕯️ Shipping Policy

At Coconeila, each parcel is prepared by hand — softly wrapped, checked with care, and sent with quiet precision.
Every delivery carries more than a gift; it carries the emotion and story behind it.
We do everything we can to make sure that emotion arrives beautifully and on time.

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✨ Processing Time

All orders are curated, sourced, and wrapped individually.
Please allow 2–5 business days for preparation before shipping.
This time ensures that each item is verified for quality, beautifully packaged, and ready to travel.

Every parcel leaves the studio only when it feels ready to bring joy.

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🚚 Delivery Times

Once dispatched, your parcel travels with full tracking.
Estimated shipping times:

• France & Europe: 2–4 business days

• United States & Canada: 4–6 business days

• Other international destinations: 6–10 business days

Please note: delivery times may vary slightly during holidays, or due to customs procedures.

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💌 Shipping Options

All Coconeila service tiers already include standard tracked worldwide delivery — there are no hidden fees or additional charges for basic shipping.
For clients who wish their parcel to arrive faster, or with special care, optional upgrades are available at checkout:

Handled with the same care, simply faster.

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🕊️ Tracking & Confirmation

Once your order is on its way, you’ll receive a confirmation email with your tracking number.
You can follow your parcel in real time or contact us directly at orders@coconeila.com for assistance.
We monitor all deliveries until they safely arrive.

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🌸 Missing or Delayed Parcels

If your parcel appears delayed or something seems missing, please contact us within 7 days of your expected delivery.
Include:

• Your order number

• A description of the issue

• Photos of the package (if available)

We’ll liaise with the courier to locate or replace your parcel as quickly as possible.

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🎁 Destinations

Coconeila ships across Europe, the United Kingdom, the United States, and Canada.
For other destinations, feel free to contact info@coconeila.com — we’ll do our best to accommodate your request.

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💎 Refund & Return Policy

Every Coconeila parcel is prepared with dedication and time.
However, if something isn’t as expected, we’ll always do our best to help.

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🪞 Eligibility for Returns

You may request a return or refund within 30 days of receiving your parcel.
To qualify:

• The item must be unused, in its original condition and packaging.

• Returns are not available for custom or personalized gifts, as these are uniquely created for each client.

In the rare case of damage or defect, please contact us within 7 days of delivery with photos. We’ll review your case promptly.

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💳 Refund Process

Once we receive and inspect your return, you’ll be notified by email.
Approved refunds are issued to your original payment method within 3–5 business days, excluding any original shipping upgrade fees.

Every situation is handled with empathy — our goal is always your peace of mind.

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🌙 Final Note

Each Coconeila delivery is more than a shipment — it’s a reflection of care, emotion, and quiet beauty.
Thank you for trusting us to carry your gestures across the world, with grace.

Coconeila — gifting, handled with heart.