Refund policy

Return & Refund Policy

30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

To initiate a return, contact us at info@coconeila.com Returns should be sent to the following address:

Sparkling Lady
170 Avenue des Fontaines Wallace,
84500 Bollene,
France

Once your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Please note: Items sent back without prior approval will not be accepted.

For any return-related questions, feel free to contact us at info@coconeila.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective.
  • The item was damaged during transit.
  • You received the wrong item.

We will evaluate the issue promptly and offer an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Customizable or personalized products.
  • Sale items or gift cards.

If you’re unsure about your item’s eligibility, please contact us for clarification.

Exchanges

The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason, without justification.

To qualify for this cooling-off period:

  • The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

Returns and Refunds

Eligibility:

  • Products must be returned in their original condition within 30 days of receipt.
  • Customized or used items are not eligible for returns.

Refunds:

  • Approved refunds will be issued to the original payment method, excluding shipping fees.
  • If a product is damaged or defective, contact us within 7 days of delivery with photographic evidence.

Inspection and Approval:

  • Returns are processed within 2–3 business days of receiving the item.

Payment Processing:

  • Refunds take an additional 3–5 business days to appear in your account, depending on your payment provider.